Shipping Methods:

LUVME HAIR utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.

Total Delivery Time:

Total delivery time = processing time + shipping time.

Processing Time

After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.

About Tax:

Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

Additional Notes:

• Local logistics deliver on business days (Mon. - Fri.).
• Ensure your delivery address is accessible on workdays.
• Keep your phone on, as carriers may contact you.
• Some services may require a signature for delivery.
• If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.

Scenario

Responsibility

Incorrect personal shipping info or undeliverable address

Buyer

Customs duties in recipient’s country/region

Customer

Buyer’s delivery delay or address modification

Buyer

Cancellation or return halfway for personal reasons

Buyer

Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction! CUSTOMERCARE@LUVMEHAIR.COM

To care for a human hair wig effectively and maintain its natural look and longevity, follow these steps:

1. Washing the Wig

• Frequency: Wash your wig every 8-10 wears or when it starts looking dull or dirty.
• Products: Use sulfate-free, hydrating shampoos and conditioners specifically designed for wigs.
• Process: Gently detangle the wig before washing. Wash in cool or lukewarm water by soaking it in a basin. Avoid scrubbing or twisting the hair; instead, gently swirl and squeeze out the shampoo and conditioner.

2. Drying

• Avoid wringing the wig. Gently blot excess water with a towel and let the wig air dry on a wig stand to maintain its shape. Avoid direct sunlight and heat sources like blow dryers.

3. Styling

• Heat Tools: Human hair wigs can be styled with curling irons, flat irons, and blow dryers, but always use a heat protectant spray to minimize damage.
• Brushing: Use a wide-tooth comb or wig brush, starting from the ends and working your way up to avoid breakage.

4. Conditioning and Maintenance

• Apply a small amount of leave-in conditioner or hair serum to keep the wig soft and shiny, but don’t overuse products as they can weigh the wig down and make it look greasy.

5. Storage

• When not in use, store your wig on a wig stand or mannequin head in a cool, dry place. Keep it away from dust and direct sunlight.

6. Protection from the Elements

• Avoid exposing the wig to harsh conditions like chlorine, salt water, or extreme humidity, as these can damage the hair.

7. Night Care

• Use a satin or silk pillowcase to reduce friction if you wear the wig to bed. For longer wigs, consider braiding the hair before sleeping.

8. Deep Conditioning (Occasionally)

• Deep condition the wig every few weeks to restore moisture and softness. Leave the conditioner on for 15-30 minutes before rinsing thoroughly.

By following these care tips, your human hair wig can retain its natural appearance and last much longer.